Flight times are not known to the travel agency when the customer registers. They are therefore not part of the contract. For technical and safety reasons, all airlines reserve the exceptional right to modify flight schedules. Such changes may not give rise to any compensation whatsoever, in accordance with the provisions of Article 19 of the Montreal Convention. Carriers' liability is limited by the terms and conditions of the contract of carriage, and in particular by the provisions of the Montreal Convention. In application of the provisions of article L.211 16 of the French Tourism Code, the liability incurred by ML Private Travel cannot be higher than that of the airline company.
It may happen that a no-show on a scheduled outbound flight results in the invalidation of the return flight ticket by the
airline company. In such cases, the customer is responsible for buying back the tickets if the no-show on the outbound flight is his or her own fault. Airlines reserve the right to refuse boarding to pregnant women if they consider that, due to the term of the pregnancy, there is a risk of premature delivery during transport. They also require, regardless of the date of pregnancy, that a medical certificate of good health and no contraindication to travel be produced at the time of boarding. This medical certificate must have been issued less than fifteen days before the departure date. Charter flight schedules are subject to the decisions of the French Civil Aviation Authority (Direction Générale de l'Aviation Civile), and may not be communicated until 48 hours prior to departure.
If your ticket is lost or stolen, you must report this to the police and the airline
, and purchase replacement tickets from the issuing airline at your own expense.
Luggage is transported free of charge up to the kilos mentioned in the travel contract, depending on the airline and ticket category, per seat occupant, excluding children under the age of two. The baggage allowance applies to one bag per person. Some airlines, particularly North American ones, systematically charge for hold baggage or cabin baggage, and the same airlines apply a baggage allowance of 10 kg. Beyond this, the airlines charge a weight supplement, which ML Private Travel cannot accept under any circumstances. Loss, damage or delayed delivery of baggage is an unfortunately frequent occurrence in air travel: make sure your baggage is correctly labelled, remove any labels from your previous trip and
place a copy of your identity card with your address and telephone number in your suitcase. We offer you optional insurance products to cover this type of risk, bearing in mind that, under international con ventions, airlines have only limited liability in the event of loss, delay or damage to baggage. We recommend that you do not carry valuables in checked baggage. If, however, you are obliged to do so, you should make a declaration of value to the airline at check-in and, if necessary, insure the cost. Children under two years of age do not have a seat. Unaccompanied children under the age of 15 are not accepted. The size of baggage allowed in the cabin varies from one airline to another. Generally speaking, the total dimensions (height + length + width) of baggage admitted in the cabin may not exceed 115 cm, and its weight may not exceed 5 kg. These dimensions and weights vary according to airline, route and aircraft type. Cabin baggage remains the responsibility of its owner. It is the passenger's responsibility to find out which items are forbidden in the
hold or in the cabin. The applicable regulations are indicated on your ticket or in your travel booklet. You are advised to read your travel documents carefully, and to consult the Direction Générale de l'Aviation Civile website: www.dgac.fr under "air passengers" "security". Any prohibited items may be confiscated by the authorities on boarding, and will not be returned. The list of airlines subject to bans or restrictions can be consulted at www.dg ac.fr.